Privacy Policy

Your individual rights under the 2018 GDPR legislation entitle you to:

• Be informed about the personal data I hold on you
• Object to the processing of your personal data
• Restrict the processing of your personal data
• Rectify your personal data
• Erase your personal data

You can exercise your Individual Rights at any time without charge.

The data collected on you:
At your initial consultation you will be asked to complete a consent form with details including your name, date of birth, address, emergency contact and medical history. After every session I will write notes, including the initial complaint/reason for treatment, assessment details and treatment administered. This information will help me tailor my treatment to you, specifically, as well as getting to the root cause of the problem as quickly as possible. If I have reason to believe that further medical assistance is required then I will let you know. If I need to share my notes with your doctor (or another medical professional) then I will ask for your consent.

I keep the paper form that you have signed and my treatment notes in a a locked cabinet, secure in my home office. You can request to see these notes at any time.

I need to retain your file for 7 years after your last treatment, or, in the case of minors, for 7 years after they turn 18.

Data Protection Complaints:
If you have any concerns or complaints regarding how I collect, store, or use your data, please contact me at susanmartinst@gmail.com

In accordance with UK data protection laws effective from June 2026, I will:

Acknowledge your data complaint in writing within 30 days of receipt.

Investigate the matter thoroughly and respond to you without undue delay.

Provide you with a clear outcome and explain any actions taken.

If we are unable to resolve the issue together, you retain the right to escalate your complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk